Pragiti, a leading eCommerce solutions and services company, today announced the launch of a newly revamped osh.com, the online and eCommerce arm of Orchard Supply Hardware®, a leading hardware & garden retailer.
With a focus on paint, repair & the backyard delivered with legendary customer service in a neighborhood store format, Orchard Supply Hardware has a loyal customer base that takes pride in its homes, lawns & gardens but likes to shop locally. Orchard Supply Hardware needed a new generation, omni-channel enabled online platform to engage with its customers and to provide a consistent & superior experience across channels.
“The successful implementation of the hybris Commerce Suite gives us a platform to engage with our customers and bring them our legendary service regardless of where they choose to shop with us,” said Chris Abell, VP, Corporate Strategy and Ecommerce at Orchard Supply Hardware. “The hybris commerce platform enables us to give customers the ability to check store inventory levels prior to visiting their store and we are also providing a seamless drop shipment service. Throughout the engagement, Pragiti leveraged its technical expertise to enable the seamless transition from our old eCommerce platform to our new hybris platform.”
“For generations, Orchard stores have been an integral part of the neighborhood they serve and continually enhancing its customer-centric approach is a key ongoing priority. Pragiti’s clear vision of omni-channel retailing and its innovative solutions provide the tools Orchard needs to redefine exceptional customer experiences across all touch points, while putting in place a highly flexible and scalable solution that supports growth into the future,” said Praveen Pahwa, Founder & CEO at Pragiti.
About Orchard Supply Hardware
Orchard Supply Hardware operates neighborhood hardware and garden stores focused on paint, repair and the backyard. It was founded as a purchasing cooperative in 1931 and operates as a separate, standalone business within Lowe’s Companies, Inc. Orchard is based in San Jose, California, and operates 71 stores in California and two stores in Oregon. The stores average approximately 36,000 square feet of interior selling space and 8,000 square feet of exterior nursery and garden space. For more information, visit http://www.osh.com.