In an omnichannel world, customers tend to blaze their own trails. They cross channels, expect consistency, and demand a personalized experience. There’s no better solution than SAP Customer Experience (SAP CX) to help you engage this new breed of customer more effectively.
Which Pragiti clients can give you the best answers about our approach? Ask any of them. We’re 100% Referenceable. Every client is a reference.
There’s a right time for risk — but your SAP CX project isn’t one of them. We offer our clients a ZERO risk solution.
Our approach is collaborative, agile, and iterative. The end result: involved, informed and happy clients.
The Four Cs
Who are my customers, what have they bought in the past, what will they buy in the future?
What offers and product content can I present to customers to move them along the path to purchase?
How can we deliver a consistent and compelling experience, regardless of the mix of channels a customer uses in the buying process?
How can we increase the likelihood that each engagement with a customer ends in a smooth and secure transaction?
SAP CX EXPERIENCE
a user-centered design company.
From: In-store purchases – physically experiencing the touch and feel of the product To: Online Orders – virtually experiencing the product And now: Voice Orders – just directly buying the product Transactions API allows you to create more seamless ordering experiences than other channels such as through websites and mobile apps. This is because the […]
Digital Commerce As per Gartner, digital commerce is defined as “buying and selling of goods and services using the Internet, mobile networks, and commerce infrastructure. It includes the marketing activities that support these transactions, including people, processes, and technologies to execute the offering of development content, analytics, promotion, pricing, customer acquisition and retention, and customer […]
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